Privacy & safeguards
Built with the confidentiality of the room in mind.
Clinical notes hold some of the most sensitive things a person will ever say. Tidemend is designed around a few plain commitments: keep only what's needed, record who touched what, and let clinicians take their data with them. It's built with HIPAA requirements in mind; a signed Business Associate Agreement is required before any real client information is used.
Why it helps
What it does for you
Audit log
Every view, edit, signature, export and AI generation on clinical records is logged with who, what and when.
Recordings deleted by default
Session audio is removed once the note is generated unless you deliberately choose to keep it.
Encryption in transit
Production deployments serve Tidemend over HTTPS so data moving between browser and server is encrypted.
Access controls
Passwords are stored as salted hashes, every record is scoped to the clinician who owns it, and clients sign in to the portal with separate accounts that only see their own records.
Data export
Download your clients, sessions, notes and plans whenever you like. Your records aren't held hostage.
How it works
A few steps, mostly out of your way.
Step 1: Capture
Audio is used to create the transcript and note.Step 2: Delete
By default the recording is removed after the note is generated.Step 3: Sign and lock
Signed notes can't be quietly changed.Step 4: Audit and export
Review the access trail, and export everything when you need it.
What’s included
- Audit log of clinical-record access
- Recordings deleted after the note by default
- Encryption in transit (HTTPS deployments)
- Hashed passwords and per-account data scoping
- Separate client portal logins
- Peer-to-peer encrypted video calls
- Card details handled by Stripe, not stored in Tidemend
- No clinical content in reminder emails or texts
- Signed notes locked
- Full data export
Careful defaults, from your very first note.
Start free with typed and dictated notes. Upgrade when you want recording, every format, custom templates and the assistant.
