Telehealth video
Video sessions that flow straight into the note.
Hold telehealth sessions in your browser with built-in video. Clients join from a one-click link without creating an account. Share your screen, keep the client's chart open beside the call and, with consent, record the session straight into the AI note.
Why it helps
What it does for you
One-click join for clients
Clients open their link and join from the browser. No account, no download. The link opens 2 hours before the session.
Peer-to-peer and encrypted
Audio and video travel directly between the two browsers, encrypted. Tidemend's server only helps the call connect.
Screen sharing
Share a worksheet, a diagram or a safety plan without leaving the call.
The chart beside the call
Keep the client's chart open beside the video while you talk.
Record into the note
With your client's consent, record the session and it goes straight into Tidemend's note drafting.
How it works
A few steps, mostly out of your way.
Step 1: Book a telehealth session
A private join link is created for that appointment.Step 2: Client joins
From their link, in the browser, starting 2 hours before.Step 3: Meet
Share your screen and keep the chart open beside the call.Step 4: Draft the note
If you recorded, the transcript and draft note are ready to review.
What’s included
- Browser-based one-to-one video
- Peer-to-peer encrypted media
- One-click client join link
- Screen sharing
- Client chart beside the call
- Consent-based recording into the AI note
Good to know
- The join link works from 2 hours before to 3 hours after the start time, and stops working if the appointment is cancelled or marked a no-show.
- Until a speech-to-text service is connected, the transcript comes from your browser's live captions of your side of the call only, so the note is drafted from what you said, and talk-time insights aren't available. Live captions need Chrome, Edge or Safari.
- Very strict networks may need a relay (TURN) server for the call to connect. Media passed through a relay stays encrypted.
- Calls are one-to-one: one clinician and one client.
Run your next telehealth session in Tidemend
Practice features come with the Clinician plan, alongside unlimited notes. The free Starter plan covers notes only.
