Secure messaging
Between-session messages that stay out of your personal inbox.
Clients message you from their portal and you reply from Tidemend. Each conversation sits beside the client's chart instead of in personal email or text threads. When you reply, the client gets an email saying a message is waiting; what it says stays in Tidemend.
Why it helps
What it does for you
One thread per client
Every message with a client lives in one place, right next to their chart.
Notifications without content
Clients get an email saying a message is waiting, never what it says. Reading it means signing in to the portal.
Unread at a glance
New client messages show as unread in Tidemend, so nothing slips between sessions.
How it works
A few steps, mostly out of your way.
Step 1: Client writes
From the portal, whenever it suits them.Step 2: It shows as unread
The message waits in the client's thread in Tidemend.Step 3: You reply
The client gets a content-free email and reads your reply in the portal.
What’s included
- Clinician-client message threads
- Portal messaging for clients
- Content-free email notifications to clients
- Unread indicators
Good to know
- Messaging isn't for emergencies. Let clients know your response times and where to go in a crisis.
- Messages are protected by sign-in and access controls like the rest of the record. They aren't end-to-end encrypted.
- In this demo build, notification emails wait in the in-app outbox until email sending is connected.
Move client messages off your phone
Practice features come with the Clinician plan, alongside unlimited notes. The free Starter plan covers notes only.
